Terms of service
Last updated: 1 October 2026
1. Overview
Welcome to Best Buy Mzanzi! These Terms of Service govern your use of our website and the purchase of products from our online store.
By visiting our website or purchasing from us, you agree to these terms and conditions.
Best Buy Mzanzi reserves the right to update or modify these terms at any time. Any changes will be published on this page.
2. Online Store
Our online store operates through Shopify, allowing customers to browse and purchase products online.
By using our website, you confirm that you are legally permitted to enter into a purchase agreement.
You agree not to use our website for any unlawful purpose or engage in activities that may damage or disrupt our services.
3. Products and Descriptions
We aim to provide accurate product descriptions, photographs and specifications.
Please note the following:
- Product colours may vary slightly depending on your screen.
- Product specifications and availability may change.
- Some products may be new, while others may be preloved or second-hand.
- The condition of preloved products will be stated in their descriptions.
We encourage customers to read product descriptions carefully before placing an order.
4. Product Prices and Payments
All product prices are displayed in South African Rand (ZAR).
Prices may change without prior notice. However, changes will not affect orders that we have already accepted.
We offer the payment methods displayed at checkout. Payment must be successfully completed before an order is processed.
If a pricing error occurs, we will contact the affected customer to resolve the issue in accordance with applicable consumer protection laws.
5. Orders and Order Acceptance
After placing an order, you should receive an order confirmation.
An order confirmation does not necessarily mean that your order has been dispatched.
We reserve the right to cancel an order where legally permitted, including in cases of suspected fraud or genuine stock availability issues.
If we cannot fulfil an order after accepting payment, we will contact you and arrange an appropriate refund where required.
6. Shipping and Delivery
We offer delivery services through The Courier Guy.
Our available shipping options include:
- Locker to Locker
- Locker to Door
- Locker to Kiosk
- Kiosk to Door
Shipping fees depend on the parcel size, weight and delivery option selected.
All applicable shipping charges will be displayed at checkout.
Delivery times are estimates and may vary depending on your location and courier operations.
Once your order has been dispatched, we will provide tracking information where available.
For more information, please refer to our Shipping Policy.
7. Returns and Refunds
We want our customers to be satisfied with their purchases.
Customers may request a return for unwanted products within 14 days of receiving their order, subject to our Returns and Refunds Policy.
Products must meet the applicable return conditions.
Faulty or defective products are covered by the South African Consumer Protection Act and other applicable laws.
Nothing in these terms limits your legal rights regarding returns, refunds or defective products.
Please read our full Returns and Refunds Policy for more information.
8. Preloved and Second-Hand Products
Some products sold by Best Buy Mzanzi are preloved or second-hand.
We aim to describe the condition of these products accurately and disclose any known defects.
Customers should carefully review the product descriptions before purchasing.
Preloved products remain subject to applicable consumer protection laws, including your rights regarding undisclosed defects.
9. Product Availability
All products are subject to availability.
We make reasonable efforts to keep our website updated with accurate stock information.
If a product becomes unavailable after an order has been placed, we will contact you to discuss the available options.
Where required by law, we will provide a refund if we cannot fulfil your order.
10. Customer Information
Customers are responsible for providing accurate and complete information when placing an order.
This includes:
- Full name
- Email address
- Contact number
- Delivery address or selected collection point
Best Buy Mzanzi cannot guarantee successful delivery if incorrect information is provided.
We handle personal information in accordance with our Privacy Policy and applicable data protection laws.
11. Website Use
You agree not to:
- Use our website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to our website.
- Interfere with the proper functioning of our website.
- Copy or misuse our website content without permission.
We reserve the right to restrict access to our website where necessary and legally permitted.
12. Intellectual Property
All original content on our website, including text, graphics, logos and designs, belongs to Best Buy Mzanzi or is used with permission.
You may not reproduce, distribute or use our original content for commercial purposes without our written permission.
Third-party trademarks and product names remain the property of their respective owners.
13. Limitation of Liability
Best Buy Mzanzi will take reasonable steps to provide accurate product information and reliable services.
However, we cannot guarantee that our website will always be available without interruptions or technical errors.
Nothing in these terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited under South African law.
14. Third-Party Services
Our website may use third-party services, including Shopify, payment providers and courier companies.
These services may have their own terms and conditions.
Best Buy Mzanzi is not responsible for the operation of third-party websites or services, except where applicable law provides otherwise.
15. Privacy
We respect your privacy and are committed to protecting your personal information.
Information collected during the ordering process may be used to:
- Process and fulfil orders.
- Arrange deliveries.
- Communicate with customers.
- Provide customer support.
- Meet applicable legal obligations.
Please refer to our Privacy Policy for more information about how we collect, use and protect your personal information.
16. Changes to These Terms
We may update these Terms of Service from time to time.
Any updates will be published on this page, together with the revised date.
Customers are encouraged to review these terms periodically.
Changes will not remove rights that customers have already acquired under applicable law.
17. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Any disputes will be handled in accordance with applicable South African laws and regulations.
18. Contact Information
If you have any questions about these Terms of Service, please contact us.
Business name: Best Buy Mzanzi
Email: sales@buysmartmzanzi.com
Website: buysmartmzanzi.com
Thank you for shopping with Best Buy Mzanzi!