Refund policy

Last updated: 1 October 2026

At Best Buy Mzanzi, customer satisfaction is important to us. We aim to provide quality products at affordable prices. If you are unhappy with your purchase or experience a problem with your order, please read our Returns and Refunds Policy below.

1. Return Period

Customers may request a return for unwanted products within 14 days of receiving their order, subject to the conditions outlined in this policy.

This 14-day period does not limit any additional return rights you may have under South African consumer protection laws.

2. Conditions for Returns

To qualify for a change-of-mind return, products must meet the following conditions:

Products must be unused and in good condition.
Products must be returned with all original accessories and packaging, where applicable.
Products must not have been damaged or altered by the customer.

Opened products: We accept returns of opened products provided they are unused, undamaged and meet the conditions above.

Used products: We do not accept change-of-mind returns for products that have been used, unless required by applicable law.

3. Faulty or Defective Products

If you receive a faulty or defective product, please contact us as soon as possible.

Under the South African Consumer Protection Act, consumers generally have the right to return defective goods within six months of delivery or purchase.

Depending on the circumstances, you may be entitled to a repair, replacement or refund.

This applies to both new and preloved products, subject to the law and any defects or conditions that were clearly disclosed before purchase.

4. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us as soon as possible.

Please provide your order number and photographs of the product, where applicable, so that we can assess the issue.

If the damage or error is our responsibility, we will arrange an appropriate solution in accordance with applicable consumer protection laws.

5. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be issued using the original payment method.

Refund processing times may vary depending on your payment provider or bank.

Where a refund is legally required, we will process it in accordance with applicable consumer protection laws.

6. Return Shipping Costs

For change-of-mind returns, customers are responsible for the cost of returning the product, where permitted by law.

If a product is faulty, damaged or incorrectly supplied, return shipping costs will be handled in accordance with applicable consumer protection laws.

7. Preloved and Second-Hand Products

Best Buy Mzanzi also sells preloved and second-hand products.

The condition of these products will be clearly stated in their product descriptions. Customers are encouraged to review the descriptions and photographs carefully before making a purchase.

Preloved products may show signs of normal wear and tear. However, products remain subject to applicable consumer protection laws, including provisions relating to defects that were not disclosed before purchase.

8. Non-Returnable Products

Certain products may not qualify for change-of-mind returns, where permitted by law.

This may include products that:

Have been used or damaged by the customer.
Are missing essential accessories or components.
Have been altered or modified after purchase.

These exclusions do not affect your legal rights regarding faulty or defective products.

9. How to Request a Return

To request a return or refund, please contact us by email.

Please provide the following information:

Your order number.
The name of the product you wish to return.
The reason for the return.
Photographs or videos, if applicable.

Please wait for our return instructions before sending the product back.

Email: sales@buysmartmzanzi.com

10. Your Consumer Rights

Nothing in this policy is intended to limit or exclude your rights under the South African Consumer Protection Act, the Electronic Communications and Transactions Act or any other applicable law.

Where this policy conflicts with your legal rights, the applicable law will take precedence.